FAQ: Your Questions Answered
1. How does the payment process work?
To get started, simply choose the service you’re interested in and fill out the contact form on our website. Once we receive your inquiry, we’ll reach out to you directly to discuss the details of your project, understand your needs, and finalize the scope of work. After our discussion, we’ll provide you with a detailed invoice outlining the agreed-upon services. Payment is made through this invoice, ensuring a secure and straightforward transaction. Payments are due on the same date each month, corresponding to the start date of your service. You have a 3-day grace period to make your payment. After this period, a late fee of $5 per day will apply until the payment is completed.
2. How does the subscription service work?
Our subscription service provides you with ongoing, professional design support on a monthly basis. Once you select a package, you will be billed monthly for the services included. Payments are due on the start date of each month, and a 3-day grace period is given for convenience. You can cancel your subscription at any time without penalties, but please note that we do not offer refunds for any payments already made. Our goal is to offer flexibility while maintaining a clear, fair payment structure.
3. What if I need a website design?
Our website design services allow you to pay monthly until the total design cost is paid in full, making it easier to manage your budget while getting the website you need. Payments follow the same schedule, with the due date each month matching your start date and a 3-day grace period before late fees apply. Once the design cost is fully covered, you can opt to continue with our monthly website upkeep service for $100 per month, keeping your site updated and secure. This optional service ensures your website remains in top condition without any additional hassle.
4. Are printing and shipping included in the service costs?
Printing and shipping costs are not included in our service packages. However, these options are available as an extra service. If you require printed materials, we can arrange this for you through trusted partners. All associated costs for printing and shipping will be billed separately from your design services.
5. Do you offer refunds?
We do not offer refunds for any payments made. Our services are customized to meet your specific needs, and significant time and resources are committed to each project from the moment we begin. By ensuring clear communication and agreement on all terms and conditions upfront, we strive to provide a smooth, professional experience that exceeds your expectations.
If you have any further questions or need more information, please feel free to contact us directly. We’re here to support you every step of the way!